FAQs
General
Where can I run the 9D VR game machine and what minimum size of the room require?
Shopping mall,amusement park, airport, club, theater, scenic spots, Theme park, around the school ect.
Many locations are suitable，because it just needs 2-9 spare meters to place the whole set of machine.
Is there any cost for running games or future updates?
The game is already included in the cost of the machine, no additional expenses are required, and future game updates will also be free.
How often do machines need to be upgraded?
Our developed operation system is very stable,we will inform you to upgrade in advance if necessary.
Is it compatible for power source in my country?
We offer suitable plug and voltage.
Can i change language?
Yes, it is OK.
Can I have the packaging view of it?
Yes, of course. We will package with bubble bag,paper cardboard and wooden box.
Do you have some game catalogs serval VR games?
Yes, we will send it to your email or whatsapp, can i have your contact?
Products
If i'm buying 2 of the ultimate gun battle then can the 2 players play together?
Yes, we have multiplayer games.
How many people can play at the same time.
It support 2-16 players.
Can i set the game time?
Yes,we can set the game time according to your request.
Is this product ready to run or need screen,pc wheels & paddels,game software etc to be usable? can you add customised logo?
Yes ready to run including everything., and we can add your customized logo.
Can we play online games?
Yes, we support to play online games at Steam, 2-16 players.
Customization
Can i put my logo on the machine?
Of course yes,when order,please send your logo,we will put it on machine and our YHY operation system.
Does the machine support card or coin payment or non?
Our operation system have coin operation function, can support card or coin payment.
Service
What happens if something breaks or malfunctions with my new machine?
We have a 24/7 on-call technical support team to help you with any questions you may have. We also offer support in multiple languages.
What is the warranty policy on your products?
We provide 1 year warranty for hardware, lifetime technology support for software.
What are the advantages of your product?
We YHY VR are direct source factory and manufacturer,all vr game machines are developed and produced by our factory.Also we have our own patent machines.
We also offer direct after-sale service with our technicians with 24/7 on-call, eliminating intermediaries. Our products come with guaranteedquality and discounted prices.
How to do the installation of the VR Game Machine?
1) We wil provide the install video and instructions for customers, so that customers can install and operate by themselves;
2) We can send technicians to your place to install and train your employees. The labor cost, transportation cost, visa cost and accommodation cost are paid by the customer.
Shipping
How much would the shipping cost?
Different countries have different shipping fee, please offer us your detailed address, then we can offer you a correct shipping fee.
