Unterstützung
Access 24/7 support, comprehensive after-sales service, and detailed product manuals at YHY. We’re here to ensure you get the most out of your VR experience with expert assistance and resources.
One-stop VR Projects Design Service
As one of the leading VR solution providers, Yihuanyuan has rich experience in VR site planning and design including VR Arcade, VR Center, VR Theme Park, Virtual Gaming Center etc.
From initial concept to final blueprints, we provide a full suite of design services tailored to your specific VR project. Whether you’re creating a VR arcade, VR center, virtual gaming hub, or any other VR-based experience, our expert team will work closely with you to bring your vision to life and ensure your offering stands out in the market.
24/7 Professional Support
Our dedicated support team is available around the clock to ensure your success:
- 24/7 service team for immediate assistance
- Customization options to meet your specific needs
- Expert guidance for complex simulator installation and setup
- Professional troubleshooting for software and hardware compatibility issues
- Comprehensive one-stop service from initial setup to ongoing maintenance
Industry-Leading Delivery Times
We pride ourselves on our quick turnaround times:
- For orders up to 20 units: 7-day delivery (industry average: 30 days)
- For orders of 20-50 units: 20-day delivery (industry average: 40 days)
Our efficient production and logistics ensure you receive your VR simulators faster than ever.
Comprehensive After-Sales Service
At YHY, we’re committed to your success long after the sale. Our comprehensive support ensures your VR simulators perform optimally, minimizing downtime and maximizing customer satisfaction.
Our Support Guarantees
- Full machine warranty (excluding wear parts)
- 1-year warranty period
- 1-hour response time for international inquiries
- Lifetime free game updates for all products
- Lifetime free technical support
Efficient Troubleshooting Process
- Receive and assess customer reports
- Conduct remote diagnosis
- Provide remote solutions when possible
- Dispatch technicians for complex on-site issues
- Perform software updates or hardware replacements as needed
- Conduct thorough testing post-resolution
- Offer maintenance advice and training
Additional Support Features
- Detailed documentation of all service interactions
- Regular follow-ups to ensure continued satisfaction
- Continuous improvement based on customer feedback
- Specialized training for our support team on VR simulator issues
Our Track Record
- 95% of issues resolved through software updates
- 5% resolved through hardware replacement
