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Access 24/7 support, comprehensive after-sales service, and detailed product manuals at YHY. We’re here to ensure you get the most out of your VR experience with expert assistance and resources.
One-stop VR Projects Design Service
As one of the leading VR solution providers, Yihuanyuan has rich experience in VR site planning and design including VR Arcade, VR Center, VR -тематический парк, Virtual Gaming Center etc.
From initial concept to final blueprints, we provide a full suite of design services tailored to your specific VR project. Whether you’re creating a VR arcade, VR center, virtual gaming hub, or any other VR-based experience, our expert team will work closely with you to bring your vision to life and ensure your offering stands out in the market.
24/7 Professional Support
Our dedicated support team is available around the clock to ensure your success:
- 24/7 service team for immediate assistance
- Customization options to meet your specific needs
- Expert guidance for complex simulator installation and setup
- Professional troubleshooting for software and hardware compatibility issues
- Comprehensive one-stop service from initial setup to ongoing maintenance
Industry-Leading Delivery Times
We pride ourselves on our quick turnaround times:
- For orders up to 20 единицы: 7-day delivery (industry average: 30 days)
- For orders of 20-50 единицы: 20-day delivery (industry average: 40 days)
Our efficient production and logistics ensure you receive your VR simulators faster than ever.
Comprehensive After-Sales Service
В YHY, we’re committed to your success long after the sale. Our comprehensive support ensures your VR simulators perform optimally, minimizing downtime and maximizing customer satisfaction.
Our Support Guarantees
- Full machine warranty (excluding wear parts)
- 1-year warranty period
- 1-hour response time for international inquiries
- Lifetime free game updates for all products
- Lifetime free technical support
Efficient Troubleshooting Process
- Receive and assess customer reports
- Conduct remote diagnosis
- Provide remote solutions when possible
- Dispatch technicians for complex on-site issues
- Perform software updates or hardware replacements as needed
- Conduct thorough testing post-resolution
- Offer maintenance advice and training
Additional Support Features
- Detailed documentation of all service interactions
- Regular follow-ups to ensure continued satisfaction
- Continuous improvement based on customer feedback
- Specialized training for our support team on VR simulator issues
Our Track Record
- 95% of issues resolved through software updates
- 5% resolved through hardware replacement
